Privacy Policy

Effective Date: 25th April 2025

1. Introduction

Welcome to Kicking Pixels Group, encompassing Gatheroo, Kicking Pixels, and MyWebAdvantage (“we”, “us”, or “our”). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information across all our brands and websites.

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), in addition to relevant international data protection regulations such as the GDPR.

By using our websites and services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

2.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Address (if applicable)
  • Business details
  • Account information (such as username and preferences)
  • Payment information (processed securely by third-party providers)

2.2 Automatically Collected Information

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Geolocation data (if enabled)

2.3 User-Generated Content

Information you submit through forms, support inquiries, comments, or other communication channels.

3. How We Use Your Information

  • Provide, operate, and improve our websites and services
  • Communicate with you, including responding to inquiries and providing support
  • Process payments securely
  • Analyse website performance and improve user experience
  • Deliver relevant marketing communications (only with consent)
  • Comply with legal and regulatory obligations

We do not sell your personal data.

4. Automated Decision-Making

We do not use automated decision-making processes that legally or significantly affect you. If this changes, we will update this Privacy Policy.

5. Legal Basis for Processing (GDPR)

If you are located in the UK or EU, we process your personal data based on:

  • Your consent
  • The necessity to fulfil our contractual obligations
  • Compliance with legal obligations
  • Legitimate business interests (e.g., improving services)

6. Your Rights

Depending on your location, you have the right to:

  • Access your personal data
  • Request corrections to inaccurate information
  • Request deletion (“Right to be Forgotten”)
  • Restrict or object to data processing
  • Request a portable copy of your data
  • Withdraw consent at any time

To exercise your rights, please contact us at support@kickingpixels.com.au. We aim to respond to all valid data subject requests within 30 days, or as otherwise required by applicable law.

7. Data Security

  • Encryption of data in transit and at rest
  • Strict access controls and authentication measures
  • Regular security audits and assessments
  • Staff training on data protection
  • Incident response plans for data breaches

We operate under an ISO 27001-certified Information Security Management System (ISMS) to continuously manage and improve our data security and privacy practices.

8. Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by law.

9. Data Retention and Deletion

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including:

  • User account data: While your account remains active
  • Payment records: Up to seven years for tax and accounting obligations
  • Marketing data: Until you withdraw consent

After the applicable retention period, your data is securely deleted or anonymised.

10. International Data Transfers

If your personal data is transferred outside Australia, we ensure appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Binding Corporate Rules (BCRs)
  • Other lawful mechanisms to ensure your data is protected

11. Cookies and Tracking Technologies

11.1 What Are Cookies?

Cookies are small text files placed on your device to help our websites function efficiently and provide analytics and marketing insights.

11.2 Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality and security
  • Analytics Cookies: Help us understand how users interact with our websites (e.g., Google Analytics)
  • Advertising Cookies: Deliver personalised advertising (e.g., Facebook Pixel, Google Ads)

11.3 Managing Cookies

You can manage or disable cookies through your browser settings. Disabling essential cookies may impact website functionality.

We also provide a cookie consent manager where applicable.

11.4 Third-Party Cookies

We may use services such as:

  • Google Analytics
  • Facebook Pixel
  • Other trusted service providers

Refer to their respective privacy policies for more information.

12. Third-Party Services

We may share data with trusted third parties such as:

  • Hosting providers (AWS, WPEngine)
  • Analytics platforms (Google Analytics)
  • Payment processors (Stripe)
  • Marketing platforms (with consent)
  • Regulatory authorities (where required)

All subprocessors are subject to a rigorous due diligence process, including security assessments and contractual obligations requiring compliance with applicable privacy and data protection laws.

In the event of a merger, acquisition, or asset sale, personal data may be transferred to involved parties under confidentiality agreements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our websites with the “Effective Date” at the top of the page. If significant changes are made, we may notify you by email or a notice on our websites.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us below:

Email: support@kickingpixels.com.au
Web: kickingpixelsgroup.com.au/contact-us/